Terms & Conditions

These Terms & Conditions govern all services provided by O&Z Services to the customer. By booking, accepting a quote, or receiving services from us, you agree to these Terms.

1. Quotations and Estimates

• 1.1 All quotations are valid for 30 days from the issue date, unless otherwise stated.
• 1.2 Prices are based on the information provided at the time of quotation. Changes in scope, materials, or access may result in additional charges.
• 1.3 Written acceptance of a quotation (including by email, text, online booking or deposit payment) constitutes a binding contract under these Terms.

2. Deposits and Payments

• 2.1 A deposit of £100 is required to confirm bookings where stated on the quote/invoice.
• 2.2 Work will not commence, and materials will not be ordered, until the deposit has been received (where applicable).
• 2.3 All remaining balances are due immediately upon completion of work unless otherwise agreed in writing.
• 2.4 Late payment: where the customer is a business customer, we may charge statutory interest and compensation on overdue invoices where applicable.
• 2.5 Full payment must be received before any warranties, certificates, or compliance documents are issued (where applicable).

3. Cancellations and Rescheduling

• 3.1 Cancellations made more than 48 hours before scheduled work: any deposit is handled as stated on your quote/invoice.
• 3.2 Cancellations within 48 hours of the start date may incur a charge of up to 10% of the total quoted price to cover reserved time.
• 3.3 If work has already commenced, the quoted amount for completed labour and any ordered materials remains payable.
• 3.4 We reserve the right to reschedule work due to unforeseen circumstances such as weather, supplier delays, or staff illness.

4. Access and Site Conditions

• 4.1 The customer must ensure safe, reasonable access to the work area at the agreed time.
• 4.2 Delays caused by restricted access, obstructions, or unsafe conditions may result in additional charges.
• 4.3 The customer is responsible for protecting personal belongings. We are not liable for accidental damage to items left in the workspace unless caused by negligence.

5. Materials and Property Ownership

• 5.1 Materials supplied by O&Z Services remain our property until full payment has been received.
• 5.2 We may remove or reclaim materials where lawful if payment is not made as agreed.
• 5.3 Surplus materials purchased for the job remain our property unless paid for in full by the customer.

6. Quality of Work and Guarantees

• 6.1 All work will be carried out with reasonable skill and care in accordance with industry standards.
• 6.2 Where stated on your quote/invoice, we provide a workmanship guarantee of 3 months from completion.
• 6.3 This guarantee does not cover wear and tear, misuse, third-party damage, structural movement, issues outside our control, or customer-supplied materials.

7. Liability

• 7.1 We hold public liability insurance appropriate for our work.
• 7.2 We are not liable for indirect or consequential losses, except where such liability cannot be excluded by law.
• 7.3 Our total liability under any contract is limited to the amount paid for the work, except where the law requires otherwise.

8. Complaints and Disputes

• 8.1 Please report any issues in writing as soon as possible so we can investigate and put things right.
• 8.2 Where appropriate, we may offer a repair, repeat performance, or price adjustment at our discretion and in line with applicable law.
• 8.3 Any timeframes in this section do not affect your statutory rights (for example, consumer rights relating to services).

9. Force Majeure

We are not liable for delays or non-performance due to events beyond our control, including extreme weather, accidents, illness, supplier delays, or equipment failure.

10. Termination of Contract

• You fail to make payment as agreed.
• Unsafe or inappropriate conditions prevent work from continuing.
• Abusive, threatening, or unreasonable behaviour occurs.

11. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Contact Information

Email: info@ozservices.co.uk
Phone: +44 7766 431 548
O&Z Services