O&Z Services (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how we keep it secure, and the rights you have under UK data protection law.
1. Who we are (data controller)
The data controller for personal data collected through our services and this website is:
- O&Z Services
- Email: info@ozservices.co.uk
- Phone: +44 7766 431548
- Service area: Peterborough & surrounding areas (United Kingdom)
2. Personal data we may collect
Depending on how you contact us and what service you request, we may collect:
- Contact details: name, phone number, email address.
- Address / location details: your address and service location.
- Job details: requested services, property details, photos you send, notes needed to provide a quote and complete the work.
- Communications: messages by email, phone, WhatsApp, contact forms, and any attachments you provide.
- Payment / invoice details: invoice information and payment status. (We do not store full card details.)
- Website technical data: IP address, device/browser information, and cookie/analytics data (if enabled).
3. How we collect data
- When you call, text, email, WhatsApp, or submit a booking/quote request.
- When we visit your property to quote or carry out work.
- When you pay an invoice or receive a receipt.
- When you browse our website (via cookies or similar technologies, if used).
4. Why we use your data
We use your data to:
- Provide quotes, book jobs, and deliver services.
- Contact you about scheduling, access, and job updates.
- Send invoices, receipts, and payment reminders.
- Maintain records for accounting, tax, and compliance.
- Improve our services and customer support.
- Send marketing communications where you have opted in (see Section 9).
5. Our lawful bases for processing
We process personal data only when we have a lawful basis to do so. Depending on the context, this may include:
- Contract: to provide a quote, book services, and carry out work you request.
- Legal obligation: to keep records for tax/accounting and comply with applicable laws.
- Legitimate interests: to run and improve our business, keep our customers informed, prevent fraud, and protect our rights.
- Consent: for certain marketing messages and non-essential cookies (where applicable).
6. Who we share your data with
We do not sell your personal data. We may share limited data when necessary, for example:
- Payment providers to process payments securely.
- Service partners/subcontractors if needed to complete a job (e.g., specialist work) — only with what they need to know.
- Professional advisers such as accountants.
- Authorities if required by law, regulation, or legal process.
7. International transfers
Some tools we use (e.g., email providers, cloud services, analytics) may process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections).
8. How long we keep your data (retention)
We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and tax requirements. Typical retention may include:
- Quote and job records: kept for business records and to handle queries/aftercare.
- Invoices and payment records: kept for accounting/tax requirements.
- Marketing lists: kept until you unsubscribe or withdraw consent.
9. Marketing (email/SMS/WhatsApp)
- We only send marketing messages if you have opted in, or where allowed by law.
- You can opt out at any time by replying “STOP”, using an unsubscribe link (if provided), or emailing us.
- We do not sell or share your contact details for third-party marketing.
10. Cookies and website analytics
Our website may use cookies and similar technologies to improve performance and understand how visitors use the site. Where we use non-essential cookies (such as analytics/advertising cookies), we will ask for consent and provide controls where appropriate.
- You can also manage cookies via your browser settings.
- Blocking some cookies may impact how the site functions.
11. How we protect your data
We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure. Access to data is limited to people who need it to perform their role.
12. Your rights
Under UK GDPR, you have rights over your personal data. These include (where applicable):
- The right to access your personal data.
- The right to request correction of inaccurate data.
- The right to request erasure of your data in certain situations.
- The right to object to processing (including an absolute right to object to direct marketing).
- The right to restrict processing in certain situations.
- The right to data portability in certain situations.
To exercise your rights, contact us at oz.service.info@gmail.com. We may need to verify your identity before responding.
13. Complaints
If you have concerns, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK regulator for data protection.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
15. Contact us
Email: info@ozservices.co.uk
Phone: +44 7766 431548
O&Z Services